Returns, Refunds, and Shipping

30-Day Money-Back Guarantee

Dechoker takes pride in our products and our service. We generously offer a 30-day money-back guarantee to return your device for any reason, just pay return shipping. Devices must be unopened and in original packaging.  A refund will be initiated when return tracking can be established. Please allow 2-7 days for refunds to show in your account as that varies by the banking institution.


90-Day Warranty
Dechoker warranties its products to be free from defects for 90-days from the date of purchase. If your product needs to be replaced we will send you a return label for the item. Once return tracking can be established a new identical device will be shipped, sorry no substitutions from your original order.


Shipping Policy

Orders are shipped from our European fulfillment center in the United Kingdom, Poland or the Netherlands.

In most cases, orders are shipped within 24 hours. Our shipping department ships Monday through Friday. Any orders placed after the cut-off time will be shipped on the next business day. Dechoker observes all major European holidays and this may delay the shipment of your order. Dechoker ships via major carriers in Europe depending on what service is deemed the best per order and for the delivery location. Your orders expected delivery time-frame is provided on each of our product pages. For any issues with shipping please contact our customer service team at


Did you use the Dechoker?
If your Dechoker was used in a life-saving emergency please report the use of the Dechoker here or contact For peace of mind, Dechoker will at no cost replace your device with a brand new unit. The replacement offer is available for home use only the offer is no valid for commercial use.

Once you complete the return info below you will receive all the instructions on how to complete your return via email.

Starting a return?

Start your return here